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Contact

Contact Crypto Illinois

Corrections, factual updates, press enquiries and partnership questions all go to one address. If you are looking for help after a fraud, the section below tells you exactly where to go instead — and it is not us.

Get started in minutes About this site

Our featured on-ramp is CEX.IO CORP — a FinCEN-registered money services business holding an Illinois money transmitter licence (MT.0000359), NMLS ID 1804170. See how we rank exchanges.

Reviewed and updated August 27, 2026

Get in touch

One address, and what to put in the subject line

Everything reaches us at contact@crypto-illinois.com. We read everything and reply to most things. Putting one of the following at the start of the subject line gets it to the right place faster.

CORRECTIONA figure, date, statute reference or provider term that has changed or that we got wrong. Include the page URL and, if you have it, the current source. These get priority.

LOCALSomething we cannot see from a desk — a kiosk charging above the statutory cap, a machine listed that no longer exists, an operator refusing to engage with a refund claim, changed local coverage.

PRESSMedia enquiries about the Illinois crypto market, the Digital Asset Tax Act, kiosk regulation or fraud data.

PARTNERSHIPCommercial enquiries. Read our editorial policy first — it explains what we will and will not do, and the answer to "can we pay for a better ranking" is no.

QUESTIONAnything else. We cannot give financial, legal or tax advice, but we can usually point you at the right page or the right primary source.

What we can help with

Explaining what a statute says and where to read it yourself.
Pointing you at the right public register to verify a provider's licensing.
Telling you which route is cheapest for a given situation, and why.
Explaining the kiosk refund process and its deadlines.
Correcting something on this site.

What we cannot help with

Recovering lost or stolen crypto. Nobody can. See below.
Investment advice. What to buy, how much, or when.
Legal or tax advice for your specific circumstances.
Account problems with an exchange or kiosk operator. We have no relationship with them and no ability to intervene. Contact the provider's own support and compliance functions.
Transactions. We never hold, transmit or have access to anyone's money or assets, and we will never ask you for a payment, a wallet address, a private key or a recovery phrase.

We will never contact you first

If someone approaches you claiming to represent Crypto Illinois — offering recovery services, an investment opportunity, account help, or asking for payment or wallet details — it is not us. We do not make outbound contact of any kind. Treat any such approach as fraud.

If you have been defrauded

Do these in order, today. Deadlines are short.

Stop all contact with the scammer. Do not negotiate.
The kiosk operator — within 30 days, in writing. Ask for the consumer protection officer.
Your local police. Get a copy of the report, not just a case number.
Give the report to the operator — within 60 days.
FBI IC3 at ic3.gov.
Illinois Attorney General consumer complaint.
Your bank, if cash came from an account.

The full refund guide

Reporting a non-compliant kiosk

Charging above the greater of $5 or 18%? Failing to display fees before you confirm? Report the operator to the Illinois Department of Financial and Professional Regulation, which maintains the kiosk register and holds enforcement authority. Photograph the screen first.

What the Act requires →

Before you email

Can you help me recover crypto I lost to a scam?

No, and neither can anyone who contacts you offering to. Blockchain transactions are final. The Office of the Illinois Attorney General has issued specific warnings about crypto scam "recovery services" that demand advance fees and deliver nothing. Report to your local police, the FBI’s IC3 at ic3.gov, and — if a kiosk was involved — the operator within 30 days, because Illinois gives new customers a statutory refund right.

Will you recommend a specific investment?

No. We are not an investment adviser and we do not give financial advice. We publish factual information about how providers, statutes and markets work in Illinois. What you buy, how much and when are decisions for you and, for anything material, a qualified professional.

How do I report an incorrect figure on the site?

Email contact@crypto-illinois.com with the page URL and, if you have it, a link to the current source. We check corrections against primary material and update the page. We would rather be corrected than be confidently wrong.

Crypto Illinois is an independent editorial website. It is not a bank, broker-dealer, money transmitter, investment adviser or tax adviser, and it is not affiliated with any Illinois or federal government body. Nothing on this site is financial, investment, legal or tax advice.